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FAQ

Question: 
I cannot download the programs. What is the problem?
  • Answer: Please check your web browser. Some browsers, like Chrome, can not enable downloading. Try  Internet Explorer or Mozilla Firefox.

Question: What to do when the tuning fork watch does not emit evaluable signals?
  • Answer: Remove the back cover of the watch, making the measurement more feasible.

Question: What to do when an unusually large watch is placed in the socket of the 6-position tester and fails to emit any evaluable signals?
  • Answer: Ensure direct contact between the watch and the socket of the 6-position tester. If metal to metal contact is not achievable, remove any obstructions, such as straps, silicon o-rings and repeat the test. 

Question: The saved audio file is not played by Audacity Audio Editor. What could be the reason?

  • Answer:  After the downloading of Audacity software, adjust the default frequency. This my be done trough the following simple way: click the Edit button of Audacity, then Settings and adjust the default frequency 25000.